LiveZilla

LiveZilla can help you increase the assistance quality provided to visitors to a commercial website, which is crucial if you want to increase your profits. This is possible thanks to the application’s support of chatting with your online clients as well as real-time monitoring of their visits.

LiveZilla installation contains not only the client application but the server as well. Despite the obvious complexity of setting the server, you won’t feel it that way because everything is done in a wizard style. Therefore, just by providing the necessary data, you can start your own server. However, you should be aware that it may still be complicated for inexperienced users as it requires at least some basic knowledge in this area of expertise. Fortunately, the server supports multiple sites so you won’t need to install more than one instance. For all of these sites, it lets you manage chat servers and perform different operations like creating new accounts and groups.

As to the client, it can run from the system tray and notify you whenever a chat request is received from any of your websites. Besides, it can monitor visitors and provide you with data about them, such as location, keywords used in the search engine and how they got to your website. Besides the desktop client, there is also a client compatible with most mobile devices. This way you can be in contact with your customers, even from your cellphone. Luckily, you don’t have to be online all the time because the program also allows visitors to leave messages.

In general, LiveZilla is a must if you wish to increase your customers’ satisfaction by providing them with highly personalized and instant support. Luckily, there is a completely free version of this tool that supports all its features but is limited to only one operator.